I’m new to Glowforge, but have watched lots of tutorials getting ready! Unfortunately, it looks like my top camera is really misaligned! It doesn’t look like everyone else’s videos and screenshots. It looks a big warped and after running the recalibration (two failed, and the last said it was not completed, but at the bottom said “calibration complete” but no changes were made.)
The camera is showing a large part of the front door, not the back of the board at all! As you can see, the precision marks are very off as well. I would be so grateful for any help on this! Does this camera alignment look normal? (The crumb tray is perfectly flat, everything is aligned!)
Oh – something to check in the meantime – make sure there’s nothing keeping the lid from closing all the way. it should be flush with the top of the Glowforge. Also make sure the surface the machine is sitting on is perfectly flat. Note that I said “flat,” not “level.” If the frame is twisted from sitting on a non-flat surface it can keep the top from closing properly, and I could see where that could cause the issue you’re seeing. You can level it by putting some sheets of paper under whichever corner needs it – it can take some trial and error, but you’ll know you’ve got it when your lid sits flush and even with the top of the machine.
The manual calibration you did made the “field of view” that I’m seeing better and more aligned, but it’s still not quite there yet! The right side (and a little of the top) is getting distorted now (it has a warp as well as a blur), and the precision marks vary in their accuracy. I was able to run the Camera Calibration successfully, and it’s closer than before, but not quite accurate yet! Maybe these screen shots will help get it more accurate on Glowforge end? (Although I’m out of Draftboard now!) I’m very happy to see you can manipulate the screen from your end and I’m really hoping we can get it dialed in!
Thank you for working through those steps, and for sending over these images.
Unfortunately, it looks like your unit is experiencing an issue that we can’t resolve remotely. I want you to have a reliable unit, so I’m recommending we replace this one. I’ll be in touch via email to sort out the details. I’m so sorry about the bad news.