My GlowForge, which has worked fine for years, is no longer making a deep enough cut through proofgrade materials using the default settings. I was using 1/8" medium maple plywood and I recently cleaned all of the lenses. To get the cut properly I needed to change the settings to perform 2 passes. It’s worth noting that the problem seemed to coincide with an update where the glowforge was supposed to run faster, but I can’t confirm that’s the issue.
Hi Andy! You’ve opened a support ticket by posting in Problems and Support, so someone from GF will be along to help you soon. The first thing they’re going to ask you for is photos of the front and back of the Gift of Good Measure printed with default settings on PG medium draftboard, so if you want to save some time, you could go ahead and do that and get those photos posted while you’re waiting.
Below are my obligatory Gift of Good measure tests as reccomended. I had to cut on Medium Maple Plywood since I’m out of draft board. As you can see some of the engraving is lighter than expected and the cut didn’t even burn the back side. I usually get some burn on the back, but not enough to cut through completely.
Thank you for working through those steps. I’ve extracted the log files from your Glowforge once again, and compared it with all of the details you’ve provided.
Unfortunately, it looks like your unit is experiencing an issue that we can’t resolve remotely. I’ll be in touch via email to sort out the best next steps. I’m so sorry about the bad news. I will now close this thread.