Hello,
So, I have had my Glowforge since November. About 2 and a half weeks ago, it just stopped working. It was saying that it could not get an image. So, I followed the given instructions and ordered a replacement part. That didn’t fix it… I contacted support. They told me to do what they want you to do for every issue you have… Clean it and send pics. So, I did. A few times. They decided it was an issue I couldn’t fix here so they sent me a “refurbished” Glowforge to replace mine. Mind you, this is all coming up on Teacher’s Appreciation and Mother’s Day gift season. I have hundreds of dollars in orders to fulfill and my machine isn’t working. I wait and I receive my “refurbished” Glowforge the following week. I take it out and set it up with care and repackage mine. When I go to print the good measure on the bottom right corner of my material… nothing… At all. So I move it to the top… Nothing… at all. I move it to the left. PERFECT. So then I start a job that covers a whole board. 4.8 inches from the left side it starts to slowly fade and stop cutting. So, I contact support again. And they ask for cleaning and pics… Again. To which I send them back. Now, they have stopped responding to my emails and of course you can never get anyone on the phone. I am able to use literally 1/3 of my print bed and that is it… At this point, I just want to send both machines back for a refund and buy a cheaper machine that will actually work.
Have any of you had similar issues? I keep looking up issues and they’ve been “closed and taken to email” by support. That is NOT helpful to those of us having the same issues… I don’t know what to do but I am angry and frustrated. I have missed out now on over $1000 in sales and I’m still paying the stupid $50 a month for premium that I cant even use.
Can anyone help me with what I should do next?