Tube broke

My tube cracked this morning. Please someone contact me ASAP, this is my 3rd machine.

That’s a first for me. Were you using it at the time?

Might as well start boxing it up.

Yes I was using it. I just starting cutting a small project and I heard a pop. I immediately turned it off.

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I’m so sorry to see that the laser tube has failed. I see you’ve also emailed us about this and I’ve just followed up with the next steps to receive a replacement.

We’ll continue to work on this through email, so I’m going to close this thread.

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