We identified a tuning problem that may have caused some printers to be running at the wrong power or speed. We take great pains to measure each printer at the factory and customize settings based on those measurements, and some printers had their settings swapped with others.
We’ve just finished sending notification emails to every owner of a printer that we believe might be affected, and we’ll make an adjustment to those printers next week. The change is small, and we don’t expect most people will notice, but we still wanted to make sure that each printer runs exactly as designed.
The printers will be updated on September 1st and 2nd. If you’re printing on Proofgrade materials, all settings will automatically adjust. If you’re using manual settings, please re-test them after the change to make sure they still work for you.
This thread is simply here for your information and in case you want to discuss. We won’t be monitoring it for support issues, so if you have any challenges with this change, please email firstname.lastname@example.org or create a new post here in Problems & Support. We’re here to help!