Ugh... Need some help here

I had trouble a weeks ago.
IT had me replace the lid cable.
Still had problems, the cable wasn’t connected all the way… Took care of that. It worked for approximately 9 1/2 minutes.
I took picture and sent them. Realigned the lid cable.
They said I would need to send it back.
This is extremely costly. I’m thinking I need someone other than Ivan to check out my machine.
I cleaned the circuit boards real well.
It worked for about 30 minutes.
Now… It is stuck on centering.
I can not afford to send it back.

If a correctly installed lid cable didn’t solve the issue, then it’s likely a bad connector or some other internal issue, and the machine needs to be repaired or replaced.

It’s that simple.

All support representatives follow a documented troubleshooting process, which guides them as to which questions to ask, what to check for, and what action to take. If it’s gotten you to this point, it doesn’t matter who you have been working with.


I didn’t even turn my machine on so he could check it the last time

It doesn’t need to be. Logs are created in the cloud any time the machine is online.

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Hi @bmanelmb,

I am so sorry for the trouble you ran into with your Glowforge. I just followed up directly over email with more information, so I’m going to close this thread.