I have been trying to reconnect my glowforge to the internet for about 3 days now. It was working about a week ago fine. Then one day the app said the printer was offline. So I went to try and reconnect it through the setup and can not get it to connect. I’ve tried the following:
1.) Resetting the glowforge, computer, and wifi router.
2.) Made sure everything is updated. (Browser and Computer)
3.) Moved the glowforge closer to the router. It’s 6 feet from the router now instead of 25 feet. (It was working when it was 25 feet away)
4.) I purchased a hotspot plan for my phone as support told me this could fix the issue, it did not.
5.) I completely reset my router to the base settings and tried connecting to the wireless network with those settings. (2.4G)
6.) I reconfigured the router as employees were starting to arrive so their computers would recognize the network. (Glowforge will still not connect to wifi)
I’ve submitted a support ticket and they are extremely slow to respond. Not something I was expecting with the price of this machine. I understand that there is a surge of support tickets over the weekend for Monday mornings but to give out cookie cutter responses when I said I tried all of the recommended fixes on their site is very frustrating.
Has anyone else come across this problem and found a fix yet?