Unable to print Founders Ruler

Best of luck. :muscle: Hang in there

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I am still waiting to hear from you regarding next steps.

I tried another experiment… I hard-wired my laptop to my network, shared a hotspot from it, and connected the Glowforge to the laptop’s WiFi hotspot. During the attempt at printing the founders ruler, I had the laptop sitting on top of the Glowforge.

It did not make any difference in the outcome.

Thank you for the photo and update - we are continuing to investigate.

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Thank you for your patience, @johnse. Unfortunately, after investigation, it looks like we’re going to need to replace your Glowforge.

You should have just received a separate email from us with more detailed information about the next steps. I’m going to close this thread so we can continue to work via email. If you have any questions, please let us know there!

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