Unit wont calibrate and head runs into the front of machine

Community Support
1

I have contacted support about this (and sent them t the log zip) but hoping someone can shed some light in the meantime:

Quick breakdown of whats happened.

  1. A job finished and it got stuck on “Scanning”
  2. I refreshed my browser hoping it was a computer glitch, but it persisted.
  3. I restarted the machine and it just said Centering but the head wouldn’t move.
  4. Then I restarted the machine with the head in the middle and it still wouldn’t do anything.
  5. Repeated #4 a few times.
  6. Cried. (lol)
  7. Started the machine with the lid open, let it sit for a few minutes and close the lid. It moves to the center and saying “homing” and dose a couple short movements forward and to the right until it hits the front (pretty violetly) of the unit.
  8. Tried resetting the unit.
2

Small update. Heard back from Customer support (quickly!! :slight_smile: ) and they suggested I check the five cable clips from the camera/leds to make sure theyre connected. I did and they seem to be okay. Machine still not working.

3

When did you last clean the lenses/mirrors/head ?

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4

Last night. They’re all clean as a whistle.

5

Just double checking: including the lid camera?

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6

I see you already emailed us about this and we’re working on it there, so I’m going to close this topic.

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