For months I have struggled with an issue that began sometime ago – my GF Pro which had worked beautifully for years suddenly started refusing to finish a job – ie the job actually did finish, but the software said it was cooling down – and never moving from that. When I exited back to the dashboard, everything looked fine. When I wen back to start a new job – the timer is going as if it is doing a job, but it isn’t doing any job and my GF is sitting there peacefully waiting for a new job. Here is a typical sequence:
12:49 – picked project, said “Rendering Artwork”, and then went thru the set up for the GF job to run.
12:51 – Said it was “Ready” and I clicked Print.
12:51 - Said “Magic Time” and I pressed the flashing white button
1:14 - Finished the job and said “Cooling Down”
1:16 - Still says “Cooling Down”
1:18 - Still says “Cooling Down”
1:20 - Still says “Cooling Down”, I exited the window back to the Dashboard and shut off my GF
1:21 - Turned on my GF , clicked on a project in the Dashboard, the working screen opens and the Printing Timer is counting down yet there is no job running
1:23 - I click “Cancel Print”
1:24 - Still canceling print so I exit the working window, exit the Glowforge site, turn off my GlowForge.
If I turn off my GF, exit out of not only GF in the browser but the browser itself and wait sufficiently long enough (15-20 minutes), I can usually start everything up again and do another job – with it finishing the exact same way. I worked with support for about 2 weeks to resolve this – trying multiple browsers, rebooting, verifying internet service, strong wifi service, etc. etc. etc. The last contact was that they were able to recreate the problem and were working on it. Not heard a word since. Meanwhile the problem continues. I’m not new to this – Purchased my GF as a “Founder” before it was even finished in development and have had quite a bit of success with it, but this is driving me crazy. Not sure where to go with this now…