Update Request

[jarretbray]

I have been attempting to get an update regarding the following post that was closed. As well as help request #82851 however have been unable to get a response from anyone after being told a maximum of three days. Could someone please provide me with an ETA, I am preparing for a convention in July and need to know whether I will have a chance to make any more product using a functioning laser or if it will not be replaced until after that. Either way my GF is great just need a bit of an update please!

Stuck on "Calibrating"

Hello Forum, I have been struggling with my GF all day and have tired basically everything that is suggested in the other post linked below. any other advice would be very helpful I am in production mode for a convention so this will hurt my bottom line. Thanks in advance. Jarret

Thank you and sorry for being a pain.
Jarret

[bwente]

I am curious too.
I am not sure if my unit is getting replaced either.

https://community.glowforge.com/t/cant-engrave-vectors-with-fill-only/23434/16

[evansd2]

How interesting, read to resolution:

Calibrating, calibrating

Is it doing anything? Hunting around? Light flashing white at all? Have you cleaned the lens for the lid camera? How’s your WiFi? Any material in the bed with holes?

[jarretbray]

To clarify, I was contacted on the forum by a staff member who than emailed me saying I would have a replacement unit mailed to me and that she would get back to with further details. It has been over a week with no information.

[bunnynnub]

A resolution is warranted. ASAP

[jarretbray]

I dint think thats up for dispute i am asking for a staff member to tell me how long tell i will get a new machine.

[dannyc]

Thanks for bringing this to our attention again. I just followed up in email about this with next steps to arranging a replacement and we’re working on it there, so I’m going to close this topic.