Update Request


#1

I have been attempting to get an update regarding the following post that was closed. As well as help request #82851 however have been unable to get a response from anyone after being told a maximum of three days. Could someone please provide me with an ETA, I am preparing for a convention in July and need to know whether I will have a chance to make any more product using a functioning laser or if it will not be replaced until after that. Either way my GF is great just need a bit of an update please!

Thank you and sorry for being a pain.
Jarret


#2

I am curious too.
I am not sure if my unit is getting replaced either.

https://community.glowforge.com/t/cant-engrave-vectors-with-fill-only/23434/16


#3

How interesting, read to resolution:


#4

To clarify, I was contacted on the forum by a staff member who than emailed me saying I would have a replacement unit mailed to me and that she would get back to with further details. It has been over a week with no information.


#5

A resolution is warranted. ASAP


#6

I dint think thats up for dispute i am asking for a staff member to tell me how long tell i will get a new machine.


#7

Thanks for bringing this to our attention again. I just followed up in email about this with next steps to arranging a replacement and we’re working on it there, so I’m going to close this topic.


#8