This is the same thing you posted in another thread. Please pick a place you’d like to discuss it and delete the other(s) so we can all talk about it with you.
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And as I said in that thread, I won’t elaborate on it much there - main thrust of my post there was the queue, here it is the tube. It’s not the same thing posted in the other thread.
$499 sounds like a good deal, considering that’s less than it would cost an individual to do the two-way shipping. I am figuring I will probably want to replace my own, but it’s nice to know that the alternative wouldn’t be an arm and a leg.
(And I am guessing that the international shipping for this will be way, way less than before.)
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I don’t know that there is an added delay. I think the closer they get the more they are going to stick to their July/August time frame. That was always the official line with a sub context of (we hope to ship some earlier). July/August was the primary delivery window (as of November’s delay). As shipping starts to become more of a reality I don’t think they will say anything but july/august until the first unit ships, and if it’s earlier they will yell, “Suprise!”
I don’t think there’s a delay, they are just getting tight-lipped, which is to be expected.
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Oh that’s just cruel lol
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There now he’s young old and less Mr Burns. I feel bad for him and the fact all day every day someone is mad and yelling about something and he carries so much on his shoulders… This is a reminder to be nice and let him keep his youth. Lol
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Needs more white hair…
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I don’t know, I’m just speculating here; but I suspect that Glowforge isn’t going to implode. They may be bought or sold, but I think it is likely that a buyer would continue building them, at least for a bit.
The unofficial number of machines pre-sold is guessed at 10,000
There are going to be enough of them that some company is likely to create a solution even if the original supplier and Glowforge both go belly up.
I’m not discounting your concerns here. You certainly should confirm that everything aligns with your needs before you take a machine.
I am speculating that, for me, the risks are probably acceptable.
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It’s an app… I can’t tell it what to do unfortunately. lol I agree.
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This will have to do… 
I threw out so many ‘likes’ yesterday I still haven’t recovered.
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Hi @dan I’m really happy you took another look at this decision. I can’t say I’m happy about the way it was handled and I’m sure there’s some internal hand-wringing about this, but because you guys stuck your necks out, I’m sticking mine out and sticking with you. I’m glad the remainder of the update was positive and the things coming out of the pre-release peeps is very exciting!
I do have a few questions on this issue:
Was the issue which caused you guys to reluctantly retract support for this option in the first place primarily due to concerns over user safety or instrument (GF) safety? i.e. were you guys worried we’d hurt ourselves or our Glowforge’s doing this?
Will we have the option to purchase a spare tube at the point of shipment for our Glowforge? We international Glowfolk would certainly consider this option since shipping time of a replacement tube leaves businesses vulnerable in case of sudden death. A single package might also save on shipping overall perhaps?
I know this is being bashed out in another post but I’d also like to see some sort of metric suggesting how the tube is currently faring. I know this is possible using the x-ray tubes we use at work by checking tube voltages etc. and wonder if this kind of metric would give you some data. Will you guys be monitoring these things remotely with an eye to maybe adding that feature later if possible?
Will you guys consider working with partners outside the US to allow them to stock tubes so that international buyer can access them quickly if necessary?
Would there be any restrictions on users creating best practice documents for tube replacement procedure and sharing these? I assume there’s no liability for GF here?
Thanks and keep up the good work!
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I agree… even at the $4000 “full price” for the Basic, once it’s out and proven, orders are likely to ramp up. The only competition that’s even remotely close is the FSL Muse, and as that saga unfolds we’re seeing what happens when you rush a product to market.
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Unfortunately at this point all we can tell you is that we’ll make the spare parts available. We should have more information before you have to decide whether or not to accept delivery of your Glowforge. I know that might mean you need to cancel now, and I apologize for letting you down.
I know it will frustrate some people, but we can keep this feature without adding delay if (and only if) we put off answering a host of questions that require lawyer, user experience, and engineering time until after shipments have started. I was literally calling engineers away from the line, operations team members off of supply calls, and so on in order to pull this together yesterday. We were lucky that we could manage it without causing rippling delays because we’re just spinning up the production line this week - a week later and it wouldn’t have been possible without risking much more serious consequences.
This is a good way to describe it.
Nothing. But that hasn’t changed from last week.
GOOD HEAVENS THAT’S UNCANNY
I don’t have a schedule for the availability of the tube as a spare part, but I don’t think it will be coincident with when shipments begin.
Our package is custom designed to hold a certain fixed set of contents safely, and unfortunately it’s not possible to put add-ons in the package.
Great feature for the hopper! We don’t have ways to directly measure tube life but may be able to develop software to estimate it.
That is definitely a longer term goal.
I don’t see why that would be, but I’m not the Friendly Neighborhood Lawyer.
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Thank you. I appreciate you taking the time to answer questions and explain some of what is involved in this.
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I agree the risk is minimal, but look at what happened with Lily drone. They had something like 30 million in preorders, 15 million in private funding, and recently announced they’re closing up without delivering a single thing.
I’m in no way saying Glowforge is in the same boat, they have actual product in people’s hands, but Lily is a great example of how preorders and private funding do not guarantee long term success (or in Lily’s case, any success).
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well if no one else is gonna do it…
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Are you saying you have made a last minute design change to production in order to accomadate end user tube replacement? Or do you mean you had to pull staff off production to work out if would be possible?
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