Unfortunately at this point all we can tell you is that we’ll make the spare parts available. We should have more information before you have to decide whether or not to accept delivery of your Glowforge. I know that might mean you need to cancel now, and I apologize for letting you down.
I know it will frustrate some people, but we can keep this feature without adding delay if (and only if) we put off answering a host of questions that require lawyer, user experience, and engineering time until after shipments have started. I was literally calling engineers away from the line, operations team members off of supply calls, and so on in order to pull this together yesterday. We were lucky that we could manage it without causing rippling delays because we’re just spinning up the production line this week - a week later and it wouldn’t have been possible without risking much more serious consequences.
This is a good way to describe it.
Nothing. But that hasn’t changed from last week.
GOOD HEAVENS THAT’S UNCANNY
I don’t have a schedule for the availability of the tube as a spare part, but I don’t think it will be coincident with when shipments begin.
Our package is custom designed to hold a certain fixed set of contents safely, and unfortunately it’s not possible to put add-ons in the package.
Great feature for the hopper! We don’t have ways to directly measure tube life but may be able to develop software to estimate it.
That is definitely a longer term goal.
I don’t see why that would be, but I’m not the Friendly Neighborhood Lawyer.