Tube Health Status

[karaelena]

@nathan_burley

Will you guys be monitoring these things remotely with an eye to maybe adding that feature later if possible?

@dan

Great feature for the hopper! We don’t have ways to directly measure tube life but may be able to develop software to estimate it.

Update to the update: We'll sell replacement tubes (discussion)

Unfortunately at this point all we can tell you is that we’ll make the spare parts available. We should have more information before you have to decide whether or not to accept delivery of your Glowforge. I know that might mean you need to cancel now, and I apologize for letting you down. I know it will frustrate some people, but we can keep this feature without adding delay if (and only if) we put off answering a host of questions that require lawyer, user experience, and engineering tim…