Update to the update: We'll sell replacement tubes (discussion)

[no_spam]

@Jules

I’m trying to figure out why you’re trying so hard to convince other people that this is a bad deal.

Or are you trying to convince yourself?

It’s called sharing… IE providing alternate views to the situation.
True - all lasers have to have their tube replaced which is why Glowforge should have baked this into the design from day one.

What is at issue here is @dan has not shared the COST of replaceing the tube. Is it $200… or is it $1000 or is it 2500? We don’t know.

@dan

1. We will sell replacement tubes so a Glowforge unit can be upgraded without shipping it anywhere (price to be announced before we ship).

2. We’ll replace the tube for you. This is free while the machine is under warranty, and $499 thereafter. This price includes round-trip shipping for your Glowforge anywhere inside the United States. International shipping will be extra.

Did I read his update incorrectly? The actual tubecost is unknown. It’s $499 for them to do the swap… but that still doesn’t explain what that cost is.

Combine the quoted time of 2years… and the unknown of the tube cost… and the unknown amount of work needed to do the tube swap. That’s the concern.

In closing; The laser tube “issue” was so trivialized in his update that I actually missed it the first time I read it. As owners we should all be concerned with this turn of events… because the bottom line is this laser we bought may be “disposable” in 2years. Are you prepared for that?