I emailed customer support at the end of July with an issue with my Basic constantly saying it needed to cool down. It is only 3 months old and wouldn’t make it through a 17 second cut without stopping to cool down and never resuming the cut. They told me I needed a replacement.
I have been waiting for almost 3 weeks now with little to no communication on when my replacement should even be shipping. I understand that they get behind, but it would be great to get an update that actually contained new information. Better yet, I’d love a shipping notification.
I hoped that Glowforge would provide me with a reliable machine until I could purchase an industrial laser. Sadly, I am now looking into other laser brands much sooner than I had planned to. The downtime when the machine has a problem is a deal breaker for me.
When(if) I finally get my replacement, I hope it doesn’t have issues as quickly as the last one. I would most definitely be requesting a refund if so.