Waiting to Connect to Wifi

I’ve looked through all of the logs and have followed the previous advice and troubleshooting. My glowforge still won’t connect to the internet and says it’s offline. I’ve reset the modem multiple times. Cleared out my history multiple times. Turned off my computer and rebooted it. Turned off the glowforge multiple times. Went through the setup process multiple times and just can’t get connected to the internet. I need some help please!

Is your modem 2.4ghz?
Have you tried using your phone as a hot spot?

This may be helpful.

I can see that you’ve also reached out via email and that our support team has contacted you there. To avoid duplicate communication and expedite your process, I’m going to go ahead and close this topic.