[quote=“palmercr, post:21, topic:7900”]I
believe the GF firmware can also be updated from the cloud, so that could brick the machine if it goes wrong unless it is done in a fail proof manor.
Unfortunately this is very true but unlikely.
Lincoln Electric has an update for one of their machines that they specifically tell trained technicians to not use. It WILL brick the machine and the engineers have no intention of fixing it.
BUT, this machine is about 15 years old and not on their priority list.
HOWEVER, I highly doubt that this would be the case with Glowforge since they currently have only two variations of their machines and have shown a high level of respect toward the customer and pride in their work. I’m sure they will test it out a few times before pushing it out to customers.
Everyone who joins the firmware team gets this from me:
“There’s really only one thing that absolutely has to work: the updater.”
I don’t believe in ‘fail-proof’ but we built in a lot of redundancy.
If memory serves, it’s a beaglebone computer - but please don’t quote me on that.[quote=“soldiercoleman, post:24, topic:7900”]
I’m sure they will test it out a few times before pushing it out to customers.
We push firmware updates regularly. As with the UI, different machines are on different firmware “channels”.
We’ve had failures, but they automatically roll back to the previous version.
I’m pretty sure the Glowforge team is shooting for the Apple product experience. It’s little things like providing enough hose and making sure the crumb tray seems new that help. Also, providing an unbroken working product doesn’t hurt.