We have the first factory-produced Pro units in the office

[jamesdhatch]

@laird

If he said he’d sell tubes to users with a release form, then we’d be having a much different discussion.

Well that was quick:

Update to the update: We'll sell replacement tubes

Thank you for the clear and thoughtful feedback about our the importance of tube replacement for the community. I heard you loud and clear, and have spent the day with the team discussing what we can do for you. As a result, we’re changing our plan. If your tube needs replacement, you’ll have two options: We will sell replacement tubes so a Glowforge unit can be replaced without shipping it anywhere (price to be announced before we ship). We’ll replace the tube for you. This is free wh…

Nice to see Dan is listening. Helps restore the faith