Can you please point me to an official statement from glowforge that says premium does not make the machine preform faster?
From the September 2020 Announcement:
Fast Lane print prep - Glowforge Premium users get our fastest, ultra-high-performance āFast Laneā cloud servers. These astonishingly powerful supercomputers are exclusively reserved for Premium members. These accelerate your print preparation by up to 4x over the Glowforge Print servers (which we upgraded for free last month, too ).
Note: Print preparation
Conversely, can you point to where they say that premium does make the machine/motion system faster? No marketing person ever would say, āpremium does not make the machine perform faster,ā but a marketing person would say something like, āpremium membership increases your print speeds by 3x compared to Glowforge Print software.ā
The only thing youāll find about āfasterā is the fast lane processing.
@enzo, under normal operations, and using the same settings, the machine does not process jobs any faster or slower once you hit the Print buttonā¦the only thing that speeds up for Premium users is the amount of time that the GF software āthinks about how to process the designā, before the Print button lights up.
Soā¦
If a previous engrave processed in 15 minutes but later took 45 minutes, you obviously have some other problem going on here. Possibly related to unstable Wifi, or a change that was made to your machine accidentally when the switch over happened to non-subscription. Or maybe you rotated the design, because the limiter to how long things take on engraves is the vertical height that the head has to travel. Or possibly the settings were changed accidentallyā¦increases in LPI will cause it to take a lot longer for the same engrave. (Or maybe there is something going wrong with your machine physically. Cables do wear out. Letās hope thatās not it.)
Iād suggest you let Support take a look at the logs to see if there is anything they can do for you, and you will want to tell them the date and approximate time of the engrave that caused you problems so they can locate it in the logs for your machine. (Along with the date and time of the original if you can narrow it down. If you have more than one machine, let them know which one it was as well.)
That will speed up the resolution for you. (And theyāll probably want to see some photos, but you can work with them on that.)
Thank you community for the answers and references regarding Glowforge Premium.
I just inspected the logs for your Glowforge carefully to attempt to resolve this without asking further questions, but I couldnāt locate a print done during your trial and after that had different print times. Iām going to send an email in just a moment with some details from your account to see if we can clear this up, and Iām leaving this post open for now in case you prefer to continue here.
Thanks, Iāll look for the email.
Thanks! Based on our email conversation about settings, Iām closing this thread now.