So had some issues and was able to work it out and fix them. One thing i have had happen to me 3 or 4 more times this morning is that i have heard the machine go clunk and then an alert that the head may have bumped into something . nothing was in the way and it always happened when i started it up and it was homing back to right rear. checked the wheels and they look ok. Why is it doing that? Thoughts?
also was just doing some engraving and the artwork keeps going in and out on the image to be engraved. one minute i can see it in the settings and next it is gone. when it is gone it says no artwork but i can see it, and then it says ready. this last time it just ran the head like it was engraving but no burn.
For the first thing, check your belts and rails; there could be a stray piece of material on one of them. Also make sure your material doesn’t overlap the plastic sides of the honeycomb tray – that will hit the ends of the gantry as it moves forward.
For the second thing, it looks like you’re probably right on the edge of the “printable” area of the screen. If you move the artwork too far down it will turn gray and say “no artwork” because part of it is outside the area the head can reach.
Thanks I think you are right on the going grey. But I checked all the things for the bump you mentioned and they’re all clear. I’ll see if it keeps doing it.
Have you moved the head while the machine was on? That can cause it too; makes it lose track of its actual position. To reset it, turn it off and back on again.
I’m glad you resolved it! I’m going to close this thread. If you run into any other trouble, please start a new topic, or email us at support@glowforge.com. We’re here to help!