Well that sucks! Hopefully support can get back for you.
I’m sorry for the lack of response - I’ve been digging, and haven’t found a conclusive answer. Have you seen this again since? If so, do you know the date and time of the issue so I can add to the investigation?
Hi Rita,
Date and time is approximately the time of my posting and the day prior. Sorry I can’t be more specific. Since using painter’s tape to mask my glass engraves I haven’t seen the problem recur so I suspect that the 'forge was getting confused by the clear glass somehow.
Thanks for trying to figure out what happened.
Jeff
Thanks @Jeff_Frank. I’m going to close this for now - please let us know if you see the issue again.