I’ve got a short list of things my glowforge does that make me raise an eyebrow. I’ve never owned a laser cutter before, so it may be my lack of knowledge on some points, rather than any sign of a real problem.
The last couple of times I’ve turned on the unit, it will begin the startup sequence and after a short ways into it, the lights will go dim and it sounds like there’s a click from inside as if it’s completely restarting. The rest of the sequence after this is normal, and it’s been working fine, but it did not do this the first few days of use. I suppose this could be due to a software update issue, but what seems like a total shutdown and restart strikes me as odd.
I understand it needs to calibrate every time it’s turned on, but a few days ago I turned it on with the app open, and it reported the unit could not calibrate the head. I restarted the unit and got the message one more time, then a third start got past it. It did an automatic recalibration out of the blue today. It was successful, and I assume it’s programmed to do this when needed. But still I was like, “are you okay there?”
The last thing that gets my attention is a ticking noise after the startup sequence completes, and after a job is done. I think there are about five clicks in quick succession, then a pause, then it repeats. This happens a few times and then they stop. I assume it’s some internal system taking care of things.
Despite these huh moments, it’s worked flawlessly so far. So I may just be over-reacting, as it’s a new and expensive type of gizmo I’ve never owned before. Since it’s under warranty I’m not going to freak out about it.
And even though only time will tell me if the hardware holds up, I will say the software side of the experience has been amazingly good.