So, I have owned the glowforge 10 days. Made about 40 cuts/engraves with it.
Head no longer moves when powered on.
Done all the things.
Cleaned lens, cleaned laser, checked cables, cleaned bed, turned on and off, followed every applicable troubleshooting step.
I must say I am very disappointed to have spend $7k in total for it to fail within 10 days of mild use (I am still learning).
Now I must wait for support to get back to me, wait for them to remote troubleshoot (of which there likely will be very little to do since head doesn’t move), then pack it up and ship it to them.
THEN, when I get a replacement it will be a refurbished one. I have to say, I am having a bit of buyers remorse right now. I expected there not to be a complete failure this quickly. I get man made things break, I work in tech, I understand that. I guess I am just venting.
Bottom line, in my mind, a $7000 item shouldn’t fail within 10 days of purchase.
(Yes I have contacted support)