I returned my original GF (in total) to you as requested. You sent a replacement 1 part replacement. Where are the replacement: print head, optic magnet, power cord, crum tray, and tray cover/building platform. You requested my “GlowForge and print head”. I returned everything that came in my original order and in that box. I received a box with only the one large part and none of the other equipment.
I have sent you 6 or 7 e-mails and left several voice messages. I have received nothing but Automatic “caned” messages on how over worked you are, etc. 48 hours is far to long for you just to sit on my required support with out a single “live” human reply.
Your “Support” is a solid Non Support.