I am wondering the process for getting Snap marks back. I was so happy to get snap marks because they enabled me to use my Pro the way I have always wanted too. Just before Christmas I was making a gift using snap marks and my Pro got stuck on Lid open…AGAIN! So again I contacted support and did all the checks then was told that again I should return my Pro and they would send another one. Long after Christmas I finally had my replaced Pro, but when I went to finish the gift the snap marks were gone!!! I have asked for them back but have been told only that I am on a list.
I check every day to see if they have returned.
Can someone give me an estimate of how long it might take to get them back??? I have not only unfinished gifts but also paid projects that were set up with snap marks.
Also does anyone know when everyone will be able to get them.? Especially Pro owners.