What the heck ?!?!?!?!?

Please tell me if you know what the heck is going on with my glowforge ? Scarred the heck out of me. Did a quick video

I can’t see your video.

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I reposted

Still can’t see it. Do you need to open a support ticket as you have done?

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I don’t know why I see it on mine

Do you need Support to address this issue? I can hear the clunk, but not see it.

Glowforge stops and makes a thudding sound .

Have you restarted the machine. Is it working or not?

Yes I want to trouble shoot what the problem could be

I restarted it and the same thing happens

I cleaned the camera lens and have turned it on. It seems to be working fine. I think my lense was pretty dirty

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Sounds like a belt slipping. Check the tensions.

Yay on getting it working - and yes, dirty lenses/cameras/logos can lead to lost laser heads!

FYI the maximums on the software that runs the community are pretty small - you can see it on yours because it’s local to your machine. If you want to post a video here you should upload it to YouTube/Vimeo/etc and then post a link here.

Ok thank you since cleaning it I haven’t had an issue

Thanks I tried that let me know if you see it. Thank you

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I’m so sorry to hear that you’ve hit this snag, but I’m glad to hear that cleaning the lens has helped to resolve the snag. I’ll close this thread for now, but please don’t hesitate to reach out to us in the future if you happen to run into any more trouble.

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