So I was sitting around my house looking at the empty spot where my glorious Glowforge is going to live, and breathe, and create so many amazing things. And I had a horrible, awful, no-good, very bad thought.
What if it is broken when I get it?
I know that @dan and others at Glowforge have done a number of shipping tests and it passed. But it was also acknowledged that things sometimes still do happen.
What do you suggest (Dan and others who have received expensive equipment) that we do to make sure that the proper party is held accountable should something actually break in transit? I am assuming that each of the lasers are sent with insurance attached to it, so if the shipping company breaks something, it is up to them to replace or reimburse the cost of the product?
My first thought is to hand my wife the video-recording device (insert whatever you might plan on using), and then record the un-boxing. Either everything is awesome and I get a video of my first reactions of Joy as I see this device emerge in all its laser glory to create something within the first hour (15 minutes) of unboxing. Or it will record my disappointment if it ends up broken in some way and I use it as evidence against the shipping company.
Are there any other things that I should plan on doing? Any advice out there for those of us who don’t know what to expect?