It’s a small plastic piece. Hopefully they can just mail it to me. My machine is still under warranty.
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They have been sending out the entire carriage plate - which seems wasteful considering how easy the rollers are to switch out. They would be a couple of $$ if you were out of warranty.
Oh no! I’m so sorry your carriage plate wheel broke. I’ve just sent you an email with the next steps to get this resolved, so I’m going to close this thread.