I have not heard a thing on the repair status on my glowforge i sent in that i haven’t been able to use over 2 months now.
Just asking for my own personal information. Were you offered an exchange or was sending it back the only option? Were you given an eta on repair time?
I’m sorry this has taken longer that we expected, @brettlemieux. I’ve followed up with the team to get some answers so we can resolve this for you, and I’ve just reached out to you via email. Since we’re communicating there about this issue, I’m going to close this thread.