The original estimated delivery date for my Glowforge Basic has shown on my glowforge.com/account page as March 21, 2019 ever since I placed the order in February. Today is March 21st, I haven’t received any shipping or tracking information from Glowforge, and now there is NO date shown on the glowforge.com/account page.
I can understand delays, but what I can’t understand is the total lack of communication. Emails disappear into the ether for days at a time and there’s no way to reach anyone via telephone. The company has my payment, so I think it’s completely reasonable to expect to receive accurate delivery estimates.
Bottom line – when can I expect delivery of my Glowforge?