White screen on material select

Community Support
1

I went to cut a file this morning and when I clicked on material select I got a white screen of death. I have tried everything I can think to do:

  • I logged out of the app
  • closed my current browser
  • rebooted the computer
  • reset the wifi
  • made sure no material was in the bed
  • tried another file

It still has a white screen after all this. It’s a be worrying as my wife’s business is coming into the busy season.

4 Likes
2

Same here

1 Like
3

Same here

4

Same here

5

Same here.

6

Just submit a ticket using the link on the support page.

1 Like
7

Same here: Cannot believe this is not fixed yet,

2023-05-22_09h05_29
2023-05-22_09h05_291400×206 40.4 KB

8

same here boosting

9

Same: Submitted a ticket hours ago.

10

Same boat

11

Same issue here - trying to fabricate awards for graduation this week (!)

12

Me, too.

13

Same Cannot select material screen goes white tried multiple computers and browsers

14

I’m showing the same thing. Their status page still shows as everything is operational.

15

Same here too… how frustrating! Wondering if anyone who opened a support ticket has received a response?

16

The only reply I have is the generic auto reply.

17

I just opened one. I doubt we hear anything back anytime soon.

18

Ugh. I need a quick run…same. Now I will go to the garage and fire up my Mira 9.

1 Like
19

It’s a known issue, you can subscribe to be notified of issues and when they’re resolved here: https://statuspage.glowforge.com/

4 Likes