Why can i only engrave with files I've previously been able to cut and score

i dont know whats going on. I have tried to score out a file that ive been able to do so before but now all i can do is engrave. my premium trial has run out so is that the reason why i can only engrave or something else

This doesn’t have anything to do with the premium subscription. Can you please share a screenshot of what happens when you are trying to engrave or share a file that this happens on?


Somehow your file has changed from a vector to a raster format. You can only cut or score a vector.

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how do you vector a file? I’m using Adobe illustrator

Sorry I am not familiar with that program but there are others on here who use it and someone will respond.

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