Why is the roll back and make a copy function not working anymore?

When I go to the “past prints” option on the GUFI, it shows me my past prints with the little photo and date but the “roll back” and “make a copy” options are completely greyed out. this didn’t always used to be the case. I noticed this about a month ago that I couldn’t seem to roll back or make a copy but thought it was just a temporary glitch and it wasn’t an urgent issue at the time. But now I really need the function because I accidentally deleted an item and need to get it back.

Someone on a FB group suggested to click on the little photo and that rolls it back or something but that doesn’t actually do anything.

I pay for Premium so I don’t know why this feature isn’t available anymore?

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Click the three dots next to the image you wish in the roll back list. Click roll back - even though it seems to be grayed out.

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Is it a Catalog print? If so, there is a different reset.

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