Hi @christine868. I’m so sorry to hear about your house and appreciate you following up in this thread that you were able to get connected to your hotspot. Since you’re back up and printing, I’ll go ahead and close out this support thread.
@celesteprobichaux feel free to create a new thread, or email us email@example.com if you have not already done so. We’ll be happy to help with any needed troubleshooting. In the meantime, it could help to review the steps for the Wi-Fi setup below:
Power up: Turn your Glowforge off. Then turn on your Glowforge and wait about 30 seconds.
Start Wi-Fi setup: Hold down the button on your Glowforge for ten seconds, until it glows with a teal color.
Sign in: Using a Wi-Fi device like your laptop or tablet, go to setup.glowforge.com and sign in.
Connect your Glowforge to Wi-Fi: Go to setup.glowforge.com and follow the steps to connect to Wi-Fi. If you run into trouble along the way, let us know what happened right before the issue arose.
To see the Wi-Fi setup process in more detail, go to Connect Your Glowforge to WiFi
It may also help to take a look at our Wi-Fi troubleshooter