WiFi setup- won’t connect to network

I’m so sad! I got new GF pro today and have gone through the WiFi setup process over ten times but cannot get it to connect the the network. The glowforge connects to the computer just fine but the next step connecting the the network is the problem. I have to confirmed it’s 2.4 not 5, verified the network password, the GF is about three feet from the router so the signal is strong. I don’t know what else to do! Please help.

Have you followed the steps in the wifi section of the support troubleshooting guide?

Yes. Multiple times

How close is your Pro to your wifi connection?

about three feet away

Do you get the same error if you try using your phone’s hotspot instead of your house wifi?

do you have anything else that might be sucking up bandwidth?

I’m sorry for the challenging start. I see you also emailed us about this. I replied to your email last night. To keep everything in one place, I’m going to close this thread so we can keep troubleshooting via email. I hope to hear from you in the email thread soon.