Will cut on but not stop centering

Community Support
1

My machine will cut on but wont stop centering to cut a project. I’ve tried cleaning it, turning off for awhile and it’s still going it

2

Hi @sakyra2007 - I’m sorry to hear you’re stuck on centering, what an unpleasant surprise. Let’s see if we can’t get you back up and running.

I’ve extracted the logs from your Glowforge and looked at the trouble you’ve been experiencing. The issues you’re seeing might be caused by a poor connection with the cables on your lid. Please follow the steps below to check the lid connections:

  1. Turn off your unit.

  2. Open the lid.

  3. Using both hands, gently roll the laser arm to the front of the unit.

  4. There are 5 clips pictured below. Check each one to ensure it is closed. The clip should lie flat, and you shouldn’t be able to flip it in any direction.

  1. If any of the clips are open, please take a photo and attach it to your reply. Don’t try to adjust or reseat the cable until reaching back out to us.

Please let me know if you have any questions.

3

It’s been a little while since I’ve seen any replies on this thread so I’m going to close it. If you still need help with this please either start a new thread or email support@glowforge.com.