Won't connect to the Internet

Community Support
1

Is anyone else having any trouble today connecting to the internet? I have been trying for an hour and Ive got nothing. Ive reset my modem twice. Turned my Glowforge on and off twice. Ive played with everything I can think of and I am having no luck :frowning:

2 Likes
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I think that my be issue too cause all my other devices are connected but still may be the issue. I have tried everything elseā€¦

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not hereā€¦ my wifeā€™s been burning this and that all day long.

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Thanks so much for the input guys! Guess Iā€™ll give it another whirl tomorrow!

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Iā€™m sorry you ran into trouble. Iā€™m afraid Iā€™ll need just a bit more detail so I can investigate further.

Could you please let me know what youā€™re seeing when you go to app.glowforge.com in your browser?

If youā€™re seeing an ā€œOfflineā€ message, it may help to review our Wi-Fi troubleshooter for solutions to some common problems.

If youā€™re still running into trouble, or if youā€™re seeing something else, please let us know and Iā€™ll be happy to help.

1 Like
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Hi there. My internet is working fine and I did go through most of the troubleshooter stuff yesterday ā€“ even rebooting my modem etcā€¦. The Glowforge connects but then says that there is no internet open. Ive attached a screenshot of what my screen looks like after I connect to Glowforge. This is the same way I have been connecting for months. I havenā€™t changed anything.

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Mail](Outlook) for Windows 10

7

Thanks for sending over that screenshot. This shows that youā€™re trying to go back through Wi-Fi setup, which shouldnā€™t be necessary. Typically, once youā€™ve connected your Glowforge to your Wi-Fi network and started printing, you donā€™t need to go through the Wi-Fi setup steps again unless your network name or password changes, or you want to connect to a different network. I pulled the logs from your Glowforge to look into your report and I can see youā€™ve been able to get connected and print since leaving this comment. Are you still running into any trouble when you go to app.glowforge.com and sign in to start printing?

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It actually started working when I tried connecting with a different browser (Chrome)- it actually automatically connected through that as well now that Iā€™ve been using it consistently- for whatever reason when I was using Internet Explorer I was having to manually reconnect every time.

1 Like
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I use both Chrome and Firefox but I think it works best with Chrome

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Thanks so much for following up. There may be some issues when using Internet Explorer 11. The Windows browsers we recommend are Microsoft Edge, Google Chrome, and Mozilla Firefox. If you encounter this when using one of those browsers, please let us know and weā€™ll be happy to help.

Iā€™m going to close this thread, but if you run into any other trouble please start a new thread or email us at support@glowforge.com. Happy printing!