1 - I can’t get my bed image to show up. Usually it just shows up on it’s own with no problem. If I don’t do anything, it’s a blank, white screen where the image should be. No amount of refreshing helps. The only work around I found is to act like you need to trace a bed image, then it’ll show the bed. Ok, that’s fine for now but then…
2 - Any design that gets loaded will show up on the screen, but you can’t do anything with it. Can’t move it, can’t delete it, nothing.
Restarted my Glowforge Pro 3x and it seems to calibrate normally.
Checked the camera and everything seems fine.
Tried Chrome, Safari, and Firefox.
Cleared all cache and history in all browsers.
Restarted my computer.
Tried different designs.
I’ve wasted hours of time tonight trying to figure out what’s wrong and I just can’t get it to work like it should.
Here’s the thing…I’ve never used the Glowforge app on my phone, but I pulled it up tonight and it looks like everything works fine on my phone. WHAT? Does that mean it’s something with my computer? As far as I know there haven’t been any updates in the last 2 days since my Glowforge has worked properly.
To save yourself time, you’ll want to do all of your troubleshooting in Chrome since it’s known to work completely on both platforms. Okay… Let’s see… I’m not aware of any required underlying technologies (Java, etc.). I wonder if it’s just some other setting in the browser. Try completely resetting Chrome to all defaults.
We wouldn’t know. They can make changes at any time without warning or announcement of changes after the fact.