I do think that he thought he sent it because he did create the label. He actually emailed me after I submitted the PayPal request to ask if I received the package. What makes me angry, though, is that when I replied and reminded him that he had not sent the package (and referred to the email exchange where he offered me a refund), he still didn’t just voluntarily refund the money. He made me jump through hoops with PayPal. But hopefully it’s done and I can just stop having to deal with it.
Really none of this of late shocks me after the response I got from Suzi blaming new help as if they had no affiliation with their business and said when she ran the machine it worked great for her pretty much stating I was full of BS. Clearly there was a problem and they must have fixed it because others received no so crappy cut/finish jobs.
Oh, thanks for asking! I forgot to post. I received the refund from PayPal a few days later. Just glad it’s done.
Now I’m slowly building up a collection of alternate resources for thin wood and about to start learning how to use the woodshop tools at the makerspace, so I can possibly cut my own at some point.