Finally heard something on Facebook from Woodchuck’s Wood…
My apologies, I have been sick in bed since Thursday of last week and haven’t stayed on top of my FB account.
I have alerted the owner, Dirk, of your messages. He will respond shortly. This is an extremely busy time of year and while dirk does his best to stay on top of communications and customer service, he is often called to the shop floor or into the field to procure more wood.
That is no excuse, but hopefully it offers you some insight into the lack of communication.
You have my sincere apologies,
Sincerely,
Suzi
Not quite a shipping notice—or order acknowledgement. I’m hopeful—although anxious…
Looked over the boards a bit more last night. There are some deep marks at an angle on the 1/8" boards. I took one and tried to sand it out, took quite a bit of sanding to make it no so noticeable. I didn’t notice this on the 1/4" boards I got. I suspect the 1/8" is what is holding stuff up as they seem freshly cut as you can still smell the saw burn marks from ripping them.
I only ordered Walnut. The picture is hard to see, the board is at an angle but the marks go from top to bottom of the picture. I’ll see if I can get some better light. That one sanded out but took some effort and was pretty deep.
I just canceled my order, this is ridiculous. It’s been over 2 weeks, I don’t want to support them, especially if they ship wood that’s gouged to pieces. I’d rather pay a bit more from Ocooch and green valley, the wood I’ve ordered from them was sanded beautifully and shipped promptly.
If you just ordered just 1/4" yes, I am happy with those… The 15 1/8" are going to take some work to get them sanded and up to what the details page promised.
Thanks for the warning Dave. I ordered mostly 1/8" walnut from Woodchuck’s Wood. I just FB messaged and emailed Dirk asking to cancel my order from Sept 12th. Live and learn…
still haven’t heard anything. i doubt i’d order again. haven’t canceled yet, but considering.
it’s one thing to get slammed, it’s another thing to take 3 weeks and not really communicate unless people hit you up on multiple places (email/fb). especially for something you can get multiple places. the price was good, but not that good.
They responded to my cancellation quickly enough, they’ve already cut the order.
Their response:
I’m very sorry for the gross delay.
I’ve canceled your order, as asked.
We’ve been really hit harder than expected with orders, and we’re working 24 hrs.
Please reach out to us again, to give us a 2nd chance.
I don’t think I will. The quality issues are enough to keep me away, sanding grooves out is messy and takes forever, I’d rather pay a bit more at a higher-quality vendor.
Ironically, they were supposed to ship my order last week, didn’t, and then stopped replying. I mean, really, you could keep one customer happy.
They still have the sale on the site and no indication that they are running behind. It bums me out when small biz owners don’t handle the business side well.
Yeah my order was $94.51 (Pre-shipping) and that same order now is $141.79 (Pre-shipping). So they did update the sale pricing. I noticed this before they shipped my order.
No idea what software they are using, but most e-commerce packages will allow you to automate that stuff - this requiring little to no intervention (no time) once you’ve specified a sale period.
