Two issues - 1. These files originally opened just fine for me, but the next day even though they were in my dashboard, they now do not load/show for me to cut with multiple attempts to open. All other files are just fine, whether from the “free with premium” designs or my own designs. What is extremely frustrating is that I cut one of the three files just fine, but when I went back to do the other 2, no luck. Who likes to do just part of a project?
- I used the Support link and submitted this issue along with pictures 48+ hours ago. It is ridiculous that no one even answers me in that time (I keep checking email…). I am starting to wonder why I am paying for Premium, since I don’t even see increased speed times in designs loading. I wish Premium was for some increased level of support instead.