Yellow button frozen

This all started with a bump notification , now it’s telling me nothing . I’ve started it over , I’ve moved the head to the middle and then started machine and what it does is just moved alittle to the middle exactly and yellow button comes on . I’ve taken it apart and cleaned it and looked for anything that could have caused this bump . Can you please pull the log and tell me what it’s saying my screen stays on just focusing and don’t give me a error at all .

Check that the lid camera lens isn’t dirty. Moving the arm so the Glowforge logo is directly under the camera usually works.

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Tried that and put a brand new lense in just to see and it’s still not working ! The lense camera is clean as well !

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That it started with a bump might indicate that it pulled one of your cables loose - check both ends of the white cable carefully - and with the machine off you can pull them out and then re-insert. See if that fixes it.

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White cable , where do I find those exactly ?

This is the white cable;

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Okay I’m headed home to try it !!!

Oh no, I’m sorry to hear about the trouble @jillanna12.

I extracted the logs from your Glowforge to investigate, and it looks like the orange button is appearing because the Glowforge is having trouble communicating with the printer head. There are two key connections I’d like you to check for me.

Could you please do the following?

  1. Turn off your Glowforge.

  2. Holding only the finished black surfaces, grasp the printer head as shown. Pull gently up and back to disengage the magnets and remove the head.

  3. There is a small tab in the center of the wire ribbon. Push down fully on the tab to release it, and gently pull the wire ribbon plug from the printer head.

  4. Take a clear photo of the gold pins inside the printer head where you just unplugged the wire ribbon. It should look like this.

  5. Pick up the printer head and wire ribbon. Make sure the tab on the wire ribbon is facing up. Slide the ribbon back into the head until it clicks.

  6. As shown, lower the printer head over the metal plate so that it rests next to the two round posts. Then push it gently away from you – you’ll feel a “click” as magnets pull the printer head until it sits snugly atop the metal plate.

  7. Pull the laser arm all the way forward.

  8. Reach over the laser arm, and to the left of the inside of the unit and you’ll see this circuit board:

  9. Take a photo of the circuit board. If the cable I’ve indicated above with the red arrow appears to be loose, please reconnect it and try printing again. This cable should ‘click’ back into place.

  10. Turn your Glowforge back on.

  11. Send us the photos you took in steps 4 and step 9.


Let us know how it goes!


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Thanks for reaching out ! I was able to call yesterday and I believe a new machine is coming !

Excellent! Thank you for updating us.

To simplify our communication, I’m going to close out this request so we can continue working via email.