I tried already to switch on and off the glowforge, it keeps the yellow all afternoon.
I tried to check the cable also of the laser head, and it keeps yellow.
What can I do?
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How is the temperature inside? Maybe it’s too hot?
The Glowforge Basic is designed for use between 60 degrees Fahrenheit (16 Celsius) and 75°F (24°C). The Pro has an expanded operating range up to 81°F (27°C).
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I didn’t measure the temperature, but I have air-con in side the room, even I tried at night, is the same.
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Hi @je.handcrafts - I’m sorry to hear you’ve run into this trouble with your printer.
I extracted the logs from your Glowforge to investigate, and it looks like the yellow button is appearing because the Glowforge is having trouble communicating with the printer head. Can you help me investigate this further?
There are two key connections I’d like you to check for me.
- Turn off your Glowforge.
- Holding only the finished black surfaces, grasp the printer head as shown. Pull gently up and back to disengage the magnets and remove the head.
- There is a small tab in the center of the wire ribbon. Push down fully on the tab to release it, and gently pull the wire ribbon plug from the printer head.
- Take a clear photo of the gold pins inside the printer head where you just unplugged the wire ribbon. It should look like this.
- Pick up the printer head and wire ribbon. Make sure the tab on the wire ribbon is facing up. Slide the ribbon back into the head until it clicks.
- As shown, lower the printer head over the metal plate so that it rests next to the two round posts. Then push it gently away from you – you’ll feel a “click” as magnets pull the printer head until it sits snugly atop the metal plate.
- Pull the laser arm all the way forward.
- Reach over the laser arm, and to the left of the inside of the unit and you’ll see this circuit board:
- Take a photo of the circuit board. If the cable I’ve indicated above with the red arrow appears to be loose, please reconnect it and try printing again. This cable should ‘click’ back into place.
- Turn your Glowforge back on.
- Send us the photos you took in step 4 and step 9.
Let me know if you have any questions
What can I do now !
從我的iPhone傳送
Hi @je.handcrafts - I’m sorry that reconnecting those cables didn’t resolve the issue for you. Those connections look good on my end, but I’m afraid I’m still seeing the same errors.
This likely means that the printer is having an issue we’re not going to be able to resolve remotely, and so it’d be best for us to start talking about replacing your printer. I’ll be sending you a follow up email to talk through some of those details.
I’ll close this topic once I’ve heard back from you via that email.
I see we’re taking care of you via email, so I’m going to close this request for now. Should any additional concerns arise, feel free to reach out to us via email, or start a new thread here.