Maybe check to make sure the windows at either side of the lens are clean. One produces the red spot and the other has a camera that uses the spot to measure height.
Yeah, that was what I was wondering. I’m afraid you’re probably going to have to hear from Support on this one. They can look at the metrics for the individual machine and see what is going on better than we can…we can only guess.
Unfortunately, it looks like your unit is experiencing an issue that we can’t resolve remotely. I want you to have a reliable unit, so I’m recommending we replace this one. I’ll be in touch via email to sort out the details. I’m so sorry about the bad news.