We have a big problem since yesterday with our GF
We can use it anymore due to a “Material Thickness” error message.
When we try to print (score, cut or engrave) something, we have this message PRINT STOPPED. UNABLE TO COMPLETE THE PRINT. Your material must be less than 0.5” tall with the tray in, or between 1.5” and 2” with the tray out.
Then we checked everything possible :
- tray : ok and clean
- camera : clean
- laser : clean
- recalibrate camera : check (no changes needed)
We are from Europe (France), we use “mm” unit.
We can’t print anything up to 1, 2 ou 3mm
We tried with a paper sheet and set the thinkness to 0.15 mm, then it seems ok…
Do you have any idea about this issue.
We didn’t change anything about our proccess.
The only change is the Air Filter we’ve just received and connect.
We don’t have any more ideas about what we can do by ourselves, so we need help.
Thanks for your attention and your help.
Take care of you guys.