Zeiss wipes from amazon not really Zeiss

I just received the following from Amazon.
“As part of our ongoing efforts to ensure that you can shop with confidence in Amazon’s stores, we recently learned the product you received from a third-party seller is likely not an authentic ZEISS product.”

I checked mine and they do not match the ones I bought locally.

Just a heads up. <<<>>>


What is the difference between the local ones and the Amazon ones?

1 Like

Got a way to ID the fakes before buying?

Was the price just a bit too low?


The ones i got at the camera shop were clearer in the printing on the box and looked just higher quality. I didn’t think anything about it until i got the email and refund from amazon,

Honestly that’s cool that amazon does something like that.


Crap, I bought mine from Amazon (a while back) as well. Can you provide the link to the ones you bought, assuming they are even still listed?

1 Like

I reckon Not Authentic is a polite way of saying ripoff.
Someone who uses them a lot probably caught on to them.

As long as they work it may not be that terrible. Would have been nice if they gave more details.


If you didn’t get the email, it’s likely yours are “real”.

I bought mine over two years ago, they are the genuine article.

1 Like

Yeah I was thinking the same thing but hey you never know. Might be helpful for others.




One of the MANY reasons I always check the seller and TRY to buy ONLY from Amazon direct

1 Like

Glad they are following up on some fakes at least–when I worked at Philips Oral Healthcare (Sonicare), there was always issues trying to get action against those selling countefeit brush heads. Has been a couple years since I placed my order of Zeiss wipes, so will take a look–no email from Amazon, so maybe my seller was legit…

1 Like

FWIW … FYI : . :man_shrugging: .no email rcvd
Mine seem ok; I got mine here:
Sold by Better service stores and Fulfilled by Amazon.
by Zeiss Vision:

What a peculiar thing to counterfeit.

Unfortunately this doesn’t guarantee that you’re actually getting something directly from Amazon. If Amazon stocks something and a third-party seller has the same item in Amazon’s warehouse (via the Fulfilled by Amazon program) then Amazon sometimes mixes them all together. In that case you may end up with the third-party product when you buy something listed as “Ships from and sold by Amazon.com” or vice-versa. They’ll ship whatever happens to be in the warehouse that’s closest to you.

A more in-depth article in how and why this happens: Register to read | Financial Times
(tl;dr: it saves Amazon money and allows them to get stuff to you faster.)


This topic was automatically closed 32 days after the last reply. New replies are no longer allowed.