Hey guys. I’ve been using my Glowforge off and on for a little bit now and I have loved it. However, something crazy has happened. We’ve had the GF set up on a desk on one side of the office and it’s been great and engraves EXACTLY where we told it to. I could set 6 pieces of material in it, such as coasters, and lay them all out in the “place art” section and it would hit all 6 pieces perfectly.
About 2 months ago we rearranged the office and now it sits on the same desk on the other side of the room. When we turned it on this time, however, it misses everything pretty badly. It does it’s own aligning every time we close the lid I guess but all cuts and engraves are about 1/4 inch up and to the left.
I understand making a jig if you’re cutting something out of PG material but we mostly use things like coasters, mat board, cardboard and things like that. We like to customize existing materials. But even on ProofGrade materials it misses this much. Here are some things we’ve looked at to try to fix it.
- One person suggested our computer may be too far away but it’s about 3 feet from the GF.
- Some people said the surface of the desk may not be flat but its the same desk we used before and according to a leveling tool, it’s flat.
- Some others said that the case is a little flimsy and the GF can flex or twist. We have shimmed each corner and many combinations of multiple corners and we can adjust it a little but it still misses badly.
- Yet another said that their door didn’t close snugly and that it made the camera see things off a little bit. We have checked for debris and made sure the door closes nicely and flat.
- Some say that maybe the floor isn’t flat. It is in the same room and I think the level would have found an uneven floor.
- Finally, several people say “Oh this is just what lasers do. They miss a little bit and you have to figure out the adjustment.” I could believe that except that for the first many months of using it the GF nailed every print perfectly, on the dot. We’ve even seen where someone said they wrote the word “Glowforge” on a grain of rice and I really doubt that was achieved by figuring how far it missed naturally and then clicking down three times and right three times (which is approximately what we’re having to do).
In closing, I’m really curious if there is a way to personally adjust or align it manually to get it back in place. We’ve already messed up a few Christmas ornaments for a customer and had to go about getting them more to replace them.
Thank you in advance, we’re really trying!