My two packages showed as arriving at the UPS Depot yesterday, with pick up day presumably being today.
Package #1 (the tray/hose box) got me an “it’s ready to pick up” notice this morning.
I waited all day, refreshing my browser, for package #2 to be ready. Finally about 45 minutes before the depot closed, I drove down there to pick up the package that was ready and ask about the other one.
The CSR there said they haven’t had a scan on the GF box since two days ago at Laurel, MD. Even though their web site says the package went from Laurel to Springfield yesterday, that was “predictive tracking,” and they have no idea where it is, since it hasn’t been scanned for two days (and the last time was about 20 miles from the Springfield depot).
So he told me to contact the shipper to track from the other end and start a UPS investigation.
I need a hair pulling out emoticon.
“predictive” tracking? wtf? so they “guess” where packages are, even if nobody scans them at a location?
So… glowforge folks, what’s next?